Revolutionizing Customer Interaction: Companies Leading the Charge with Large Language Models – Applying AI: Transforming Finance, Investing, and Entrepreneurship

The rapid advancements in Artificial Intelligence (AI) have significantly transformed how businesses interact with their customers. Large Language Models (LLMs), such as OpenAI’s GPT-4 and Google’s BERT, are at the forefront of this revolution, driving the development of intelligent chatbots that enhance customer service and engagement. This article delves into how leading companies are harnessing the power of LLMs to create sophisticated chatbots that redefine customer interactions.

OpenAI’s ChatGPT: The Conversational Maestro

OpenAI’s ChatGPT is perhaps the most well-known LLM-based chatbot, renowned for its ability to generate human-like text responses. Businesses across various sectors have integrated ChatGPT into their customer service operations to provide instant, accurate responses to customer queries. For example, companies like Shopify and Stripe utilize ChatGPT to handle customer support, manage inquiries, and automate routine tasks, thereby improving operational efficiency and customer satisfaction.

Google’s BERT and Dialogflow: Empowering Customer Support

Google’s BERT (Bidirectional Encoder Representations from Transformers) powers many chatbots through its natural language understanding capabilities. When integrated with Google Dialogflow, BERT enables chatbots to understand and process complex customer queries more effectively. Retail giants like H&M and tech companies like NVIDIA leverage this technology to deliver personalized customer service, ensuring that customer interactions are as seamless and efficient as possible.

IBM Watson: The Cognitive Computing Pioneer

IBM Watson’s AI and natural language processing capabilities have made it a popular choice for enterprises looking to deploy intelligent chatbots. Watson’s conversational AI is used by companies such as KPMG and Humana to enhance customer service by providing detailed, context-aware responses. Watson’s ability to integrate with various data sources allows it to offer precise answers and insights, making it an invaluable tool for customer support teams.

Salesforce Einstein: AI-Powered CRM

Salesforce’s Einstein AI integrates LLMs to enhance its customer relationship management (CRM) platform. By embedding intelligent chatbots within their CRM, Salesforce enables companies to automate customer interactions and provide real-time assistance. Companies like Adidas and T-Mobile use Einstein AI to streamline customer support, predict customer needs, and personalize marketing efforts, significantly enhancing customer experiences.

Anthropic’s Claude: Ethical and Safe AI

Claude, developed by Anthropic, focuses on ethical AI usage and safety. Although still emerging in the financial domain, Claude is designed to handle customer interactions with a strong emphasis on privacy and security. Its adoption by companies concerned with ethical AI practices highlights the importance of maintaining customer trust and ensuring safe AI applications in business operations.

Transformative Applications and Future Directions

The integration of LLMs in chatbots extends beyond simple query handling. These models enable:

1. Personalized Customer Interactions: By understanding customer preferences and history, chatbots can offer tailored recommendations and solutions.

2. 24/7 Support: AI-powered chatbots provide round-the-clock support, addressing customer needs anytime, anywhere.

3. Operational Efficiency: Automation of routine tasks allows human agents to focus on more complex and value-added activities.

4. Enhanced Decision-Making: Real-time data analysis and response generation aid in making informed business decisions.

Customer Satisfaction and Impact

Studies indicate that the adoption of chatbots significantly enhances customer satisfaction. For instance, a study found that chatbots using social-oriented communication styles can improve customer satisfaction by enhancing the perceived warmth of interactions (Xu et al., 2023) . Another research highlighted that during different decision-making stages, chatbots’ language styles (abstract vs. concrete) play crucial roles in influencing customer satisfaction by providing emotional or informational support (Huang & Gursoy, 2024)

|  Emerald Insight.

Furthermore, the economic benefits of chatbots are substantial. According to Tidio, businesses deploying chatbots save up to 30% on customer support costs, with an average ROI of 1,275% in support cost savings alone. The projected global retail consumer spending via chatbots is expected to reach $142 billion by 2024, underscoring their growing importance in customer engagement strategies .

Detailed Benefits of Chatbots

1. Efficiency and Cost Savings: Businesses have embraced chatbots for their ability to handle a large number of requests simultaneously. In 2022, chatbots saved businesses around $11 billion in customer support costs . This efficiency is particularly beneficial for small businesses that often have fewer resources and need to optimize their customer interaction processes.

2. Enhanced Customer Experience: The quality of interactions provided by chatbots plays a critical role in customer satisfaction. High usability, reliability, and adaptability of chatbots contribute significantly to positive customer experiences (Chung et al., 2020; Trivedi, 2019)

|  Emerald Insight. Chatbots that can quickly and accurately respond to customer inquiries help in creating a seamless customer journey.

3. Emotional and Informational Support: Research by Huang & Gursoy (2024) highlights that chatbots can enhance customer service by providing emotional support during the informational stage and informational support during the transactional stage

|  Emerald Insight. This dual capability ensures that customers feel supported throughout their decision-making process, leading to higher satisfaction levels.

4. Social and Task-Oriented Communication Styles: The communication style of chatbots also affects customer satisfaction. Studies show that social-oriented communication styles can boost satisfaction by enhancing the perceived warmth of the interaction, especially for customers with high attachment anxiety (Xu et al., 2023) . Conversely, task-oriented styles are more effective for straightforward informational tasks.

Challenges and Future Prospects

Despite the numerous benefits, challenges remain in fully realizing the potential of chatbots. Consumer skepticism and a preference for human interaction over chatbot-based conversations are significant hurdles (Van Pinxteren et al., 2020) . Addressing these concerns requires improving the human-likeness and reliability of chatbots, ensuring they can handle complex queries and provide accurate information.

The future of chatbots is promising, with ongoing advancements in AI and natural language processing expected to further enhance their capabilities. As businesses continue to integrate these technologies, the focus will be on balancing automation with the human touch, ensuring that customer interactions remain personal and engaging.

Conclusion

The use of LLMs in chatbots is revolutionizing customer service by making interactions more efficient, personalized, and accessible. As companies continue to explore the potential of AI, the focus remains on enhancing customer experiences while ensuring ethical and safe AI practices. The future of customer service is undoubtedly intertwined with the advancements in AI, promising a landscape where technology and human ingenuity converge to deliver superior customer experiences.

For more insights on the transformative impact of AI in customer service, visit our recent articles on Applying AI.

By leveraging the advancements in LLMs, businesses can not only meet but exceed customer expectations, setting new standards in customer service and engagement. Stay tuned to Applying AI for the latest updates and in-depth analyses on AI innovations and their implications across various industries.

Sources

1. Xu, Y., Zhang, J., & Deng, G. (2023). Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety. Frontiers in Psychology. Retrieved from Frontiers

2. Huang, Y., & Gursoy, D. (2024). Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage. International Journal of Contemporary Hospitality Management. Retrieved from Emerald Insight

3. Tidio. (2024). 80+ Chatbot Statistics & Trends in 2024. Retrieved from Tidio

4. Chung, M., Ko, E., Joung, H., & Kim, S. J. (2020). Chatbot e-service and customer satisfaction regarding luxury brands. Journal of Business Research, 117, 587-595. Retrieved from Journal of Business Research

5. Trivedi, J. (2019). Examining the customer experience of using banking chatbots and its impact on brand love: The moderating role of perceived risk. Journal of Internet Commerce, 18(1), 91-111. Retrieved from Journal of Internet Commerce

AI Predicts Timeline for EVs to Capture 50% of US Car Sales – Applying AI: Transforming Finance, Investing, and Entrepreneurship

Introduction:

As electric vehicles (EVs) become more popular, experts and enthusiasts alike are trying to determine when they will capture a significant portion of the US automotive market. To shed light on this question, researchers at ApplyingAI.com have employed artificial intelligence (AI) to analyze historical data and predict when EVs will make up 50% of US car sales.

Methodology:

The AI model used for this prediction was trained on a dataset that includes historical EV sales data, government policies, technological advancements, and market trends. By analyzing these factors, the AI was able to identify patterns and correlations that influence EV adoption rates and market penetration.

Results:

Based on the AI’s analysis, EVs are predicted to account for 50% of US car sales by 2035. This projection takes into account the current growth rate of EV sales, as well as anticipated improvements in battery technology, charging infrastructure, and vehicle affordability. Additionally, the AI considered the impact of government policies, such as the recent ambitious EU and US programs – Europe’s Fit for 55 package and the US’s Inflation Reduction Act, which include new proposed EPA emissions rules. These policies are expected to drive significant growth in EV sales over the next decade.

Regional differences:

The AI model also identified regional differences in EV adoption rates across the United States. States with more progressive environmental policies and higher incentives for EV adoption are likely to reach the 50% milestone sooner than states with less supportive policies. Furthermore, urban areas with better charging infrastructure and higher population density are predicted to adopt EVs more quickly than rural areas.

Market implications:

The AI’s prediction of EVs capturing 50% of US car sales by 2035 has significant implications for the automotive industry, the oil industry, and the environment. Automakers will need to adapt their production lines and supply chains to meet the increasing demand for EVs. The oil industry will face a decline in demand, as EVs displace internal combustion engine vehicles, potentially reducing the need for at least 5 million barrels of oil per day by 2030, according to the International Energy Agency (IEA). Lastly, the widespread adoption of EVs will contribute to a reduction in greenhouse gas emissions, helping the US meet its climate change goals.

Conclusion:

The AI-powered prediction provides valuable insights into the future of EV adoption in the United States. While the timeline for reaching 50% of car sales is only an estimate, it underscores the importance of continued investment in EV technology, infrastructure, and policy to accelerate the transition to cleaner and more sustainable transportation.

Unveiling the Untold Story of Tesla’s Q1 2023 Earnings Report: A Deeper Dive into Share Price Implications – Applying AI: Transforming Finance, Investing, and Entrepreneurship

Tesla’s Q1 2023 earnings report has captured the attention of investors and market enthusiasts alike, showcasing impressive revenue growth and a solid financial position. However, a closer inspection reveals some underlying concerns that might not be as clear on the surface. In this analysis, I will explore the hidden truths that may impact the company’s future success and share price, while offering a unique perspective on the unfolding situation.

Part 1: Financials and Profitability

The Balancing Act of Tesla’s Profitability: At first glance, Tesla’s Q1 2023 report reveals an 11.4% operating margin and $2.7B in GAAP operating income. However, this figure is down YoY, primarily due to reduced average selling prices (ASPs), higher raw material costs, and increased logistics and warranty expenses. As the company continues to expand production and launch new products, these costs may continue to escalate, potentially putting a strain on profitability.

Share Price Implications: A decline in profitability could dampen investor sentiment and lead to downward pressure on Tesla’s share price. As the electric vehicle (EV) market becomes increasingly competitive, Tesla may need to continue cutting prices to maintain its market share. This price war, along with the rising costs of production, could significantly impact the company’s profit margins and, consequently, its stock valuation.

Part 2: Product Development and Challenges

Navigating the Cybertruck Waters: Tesla’s Cybertruck has generated a significant buzz, and its production is set to begin later this year at Gigafactory Texas. However, the unconventional design and features of the Cybertruck may not resonate with traditional truck buyers. The pickup truck market is fiercely competitive, and Tesla’s entrance into this space comes with a considerable risk that may not be fully reflected in their earnings report.

The Odyssey of 4680 Cell Production: Tesla’s 4680 battery cells are crucial for their future success, as they promise increased energy density, reduced cost, and better performance. However, ramping up production for these cells has proved challenging, contributing to the decrease in operating income. If Tesla encounters additional setbacks, it could significantly delay product launches and hinder their ability to meet the 50% compound annual growth rate (CAGR) target.

Share Price Implications: Tesla’s share price is heavily influenced by investor sentiment and expectations of future growth. If the Cybertruck fails to capture a significant portion of the pickup truck market, or if the 4680 cell production encounters further delays, it could lead to a negative impact on the stock price. Furthermore, as Tesla’s valuation is based on future growth potential, any delays in product development could result in a revaluation of the company’s worth by the market.

Part 3: Energy Storage Expansion and Market Position

Tesla’s Energy Storage Ambitions: Tesla’s energy storage business showed promising growth in Q1, with the company planning to increase production capacity at their Megafactories in Lathrop and Shanghai. Despite the positive outlook, the energy storage market is becoming increasingly crowded, and Tesla may face stiff competition from both new and established players. This competition may put pressure on margins and make it more difficult for Tesla to maintain its position as a market leader.

Share Price Implications: As a significant portion of Tesla’s valuation is tied to its position as a market leader in the EV and energy storage sectors, increased competition could negatively affect investor sentiment and the company’s stock price. The energy storage market is evolving rapidly, and new technologies could emerge that challenge Tesla’s dominance. If Tesla fails to maintain its competitive edge, the market may reevaluate the company’s growth prospects, leading to potential share price

Part 4: Tesla’s Long-Term Growth Strategy and Share Price Implications

The Roadmap to Tesla’s Growth: In the earnings report, Tesla outlines plans to grow production in alignment with their 50% CAGR target, aiming to produce around 1.8 million cars in 2023. However, the automotive industry is known for its unpredictability, and Tesla’s ambitious growth plans may not be feasible in the long run. The company’s aggressive expansion may leave them vulnerable to unforeseen challenges, such as supply chain disruptions, regulatory hurdles, or shifts in consumer preferences.

Share Price Implications: Investors have high expectations for Tesla’s growth, which is reflected in the company’s stock price. Any signs of faltering growth or the inability to meet their ambitious targets may cause a loss of investor confidence and result in a decline in Tesla’s share price. The market is sensitive to changes in growth projections, and if Tesla’s growth falters, even temporarily, it could cause significant volatility in the stock price.

Part 5: Tesla’s Long-Term Plans and Share Price Dynamics

Tesla’s Vision for the Future: Tesla has ambitious long-term plans that focus on rapid growth, expansion of its product lineup, and continuous investment in autonomy and vehicle software. The company’s strategy includes an emphasis on Full Self-Driving (FSD) technology, which could potentially revolutionize the automotive industry and create new revenue streams through ride-sharing and other applications. Tesla’s commitment to innovation and growth is part of what has propelled its share price to around $170 per share.

Cybertruck Manufacturing Optimism: Cybertruck has the potential to disrupt the pickup truck market with its unique design and advanced technology. Tesla’s Gigafactory Texas, where the Cybertruck will be produced, is expected to feature cutting-edge manufacturing techniques and innovations that could help streamline the production process. If Tesla can successfully ramp up Cybertruck production and gain a foothold in the competitive pickup truck market, it could further solidify its position as a leader in the EV industry and create a positive impact on its share price.

Full Self-Driving (FSD) Prospects: Tesla’s FSD technology is one of the key pillars of the company’s long-term strategy. The company has made significant progress in recent years, with multiple iterations of their Autopilot and FSD software being released to customers. However, the path to true autonomous driving is complex, with regulatory and technical challenges still to be overcome. If Tesla can successfully navigate these hurdles and deliver a fully functional FSD system, it could potentially unlock substantial value for the company and its shareholders.

Share Price Implications: The share price of Tesla is closely tied to the company’s long-term plans and its ability to execute them successfully. The introduction of the Cybertruck and advancements in FSD technology could potentially lead to significant upside in Tesla’s share price. However, the market will closely monitor the company’s progress in these areas. Any setbacks or delays in production, FSD development, or regulatory approval could negatively impact investor sentiment and the stock price.

Conclusion: Tesla’s long-term plans, including the Cybertruck production and Full Self-Driving technology, play a crucial role in the company’s current share price of around $170 per share. While there are risks associated with these ambitious plans, a successful execution could propel Tesla to new heights in the automotive industry and lead to potential gains in its stock valuation. As the electric vehicle market continues to evolve, Tesla’s ability to navigate these challenges and capitalize on emerging opportunities will be key to maintaining its dominance and protecting its share price.

When Stocks Stop Being Sexy – Why I’m Buying Tesla – Applying AI

These are scary times. The market is the most volatile that it’s been since the crash in march 2020 during the first lockdown. Tesla is down over 25% from its high share price to below $660 as of this video. Friends keep asking me: Is it time to sell? Is this the end of the run?

Well, something big is happening and I want to share it with you. 

Tesla is one of the most talked-about companies in the market and one of the most popular to trade. There are hundreds of YouTube channels dedicated to their cars and many dedicated to their stock.

So why should you listen to me?

Please don’t take it lightly when I say that I’m VERY familiar with Tesla. I’ve been following the company since they released the first roadster in 2008. I actually founded a company, InOrbis Intercity, that uses exclusively Tesla vehicles for city-to-city travel, in 2015. During that time I have owned several models of Tesla and have driven and ridden in virtually every model and trim that has been released to-date. We’ve had cars with upwards of 400,000km of use and we’ve driven nearly 3 million km in total with travelers in the past 5 years. We gather feedback from our drivers and our customers on the safety, comfort, maintenance, energy costs, and reliability of Teslas every single day.

I know a lot about these cars and about the company. Let me tell you, until about 5 days ago, I thought Tesla’s share price has been overvalued. And I’ve thought that since 2018.

This is not easy for me. But I’m here to tell you that I was wrong and that I’ve changed my mind about Tesla and also what I’m going to do about it.

Here’s how I changed my mind. And trust me, it wasn’t easy. 

Full disclosure, I’ve been bullish on Tesla’s products for a long time. In my opinion, Tesla makes the best cars on the market. Full Stop. And they only get better every day. We’ve had nothing but positive feedback and experiences in our fleet with the vehicles. There certainly are downsides to owning a Tesla but the software and driving experience make up for any of the negative experiences with the company that we’ve had to this point.

Unfortunately for me (and my wallet), I’ve been bearish on their stock price until now, thinking that it was just the ‘popular kid on the block’ and eventually, the price would come back down to earth. I was sure that Tesla would eventually get bought up by Apple or another large auto-manufacturer and their cars would live on as a sub-brand. I even created an extremely detailed valuation model and wrote a 30-page report on why Tesla was overvalued back in January of 2018 when their stock price was $200 (pre-stock split).

I was absolutely positive that Tesla was not going to make it. They’d soon run out of money and that the only way for them to keep going was if they got bought out.

In my defence, I was almost right! Tesla almost went bankrupt. Apple ALMOST bought them. Elon almost had to give up leading his dream of electrification (twice).

But then they delivered; first on the Model 3, and then the Model Y. They’ve hit target after target and even delivered very nearly half a million cars in 2020, during one of the most difficult years in recent memory for many of us. Tesla has been on an absolute tear for so long that I finally bought in around the time that their stock split. I didn’t buy much though. I still thought they were overvalued and that the run would end.

To summarize, I’ve thought Tesla stock was overvalued for a LONG time.

Lots of people are saying that Tesla would have to have a 50% market share of the entire automotive industry to hit its current valuation. I believed them. Until now.

It turns out that’s just not true!

I won’t go into detail here but in future posts and videos on my YouTube channel, I’m going to show you how, even with an extremely conservative (high) discount rate, Tesla is actually undervalued. And it’s probably undervalued at $800 per share, too. You can check out my valuation by clicking this link.

I’ve changed my mind on Tesla. I’m now bullish on the product AND on the stock.

I am going to buy shares of Tesla, and keep buying until they hit my price target, and maybe even more after that depending on a few factors. I bought shares in after-hours today at a price of $651. If they keep dropping, I’ll keep buying.

As meet Kevin says, I’m throwing my money into the fireplace! As the price of Tesla falls I’ll be Buyin’… The… Dip…!!!

Numbers don’t lie, and I am confident in my numbers.

There’s also a move that Tesla could make that would double my price target. Sign up to my Patreon to find out what that is.

My targets are not based on any dreams of a full-autonomous revolution and of Tesla taking the MaaS (Mobility-as- a-Service) market over with their Tesla Network app (although that certainly wouldn’t hurt my valuation).

My targets are based solely on EV sales and on Tesla’s planned expansion of production. Not on a guess, but on their actual, stated manufacturing targets.

Before I tell you why I’m doing this. Please don’t JUST listen to what I’m saying and start buying because I said so!!! Do your homework! Make your own decisions! I am not a financial advisor so please don’t sue me if I’m wrong!

If you decide you want to buy too. Click this link to get Wealthsimple and get $10 to start trading on top of being able to make trades absolutely free!

OK, here’s what you CAN do and what I did: Make a valuation spreadsheet and understand what the intrinsic value of Tesla is. If you want to learn how to do this, I have a course that I’m building on how to value a company, get more info on that in my Patreon group. 

To get a good head start today, though, just Google discounted cash flow statements and fundamental valuation.

Learn about the business you want to value. Learn what they do and how they do it. Learn about its competitors and the technology that they use. Learn everything you can because you need to know what you’re investing in if you want to be successful. Then, build your model. Predict how much they’re going to make over the next several years and decide if the company is worth investing in. Invest until the business hits your target valuation or until you get new information that changes your mind.

So why is Tesla undervalued?

For me, this all comes down to something that many people glossed over at the time it was announced back in September. The media barely talked about it, because, I think it was too abstract for most people. What is was is Tesla’s internal battery production goal. That’s right. The key factor is how many batteries Tesla is going to manufacture in-house. That number is 3-Terawatt-hours by 2030. That’s huge! It’s 3000x more than what they produced in 2020. And that’s purely for cars and energy storage.

Because that’s their internal production target, and they’ve stated that they’re going to buy every battery their existing partners can make for the foreseeable future. I think it’s fairly conservative to use that 3TWh/year production target as a benchmark for calculating Tesla’s share price. All I had to do from there is work backward to find the size of each car battery and divide to find the number of cars they plan to produce. If Tesla can keep selling as many cars as they can produce (and I think they can because the demand for autonomous EVs is enormous), then this tells me exactly what Tesla’s sales curve is going to look like over the next years. Peek over a few Elon tweets and stats on their expenses and margin targets and we’ve got our future cash flow statement.

Fundamentally, Tesla is leading the way in EVs and in autonomous tech. Those two technologies ARE the future of transportation. They have the technology, they have the manufacturing capacity and they have the talent and the plan to make it happen.

I now think that this will happen and that it’s a great bet. Whether you do is up to you.

Remember: Do your research. If you’re confident in what you’ve found. Take a deep breath and make your call. You can do this.

For now, that’s all.

Book Review – Hello World: Being Human in the Age of Algorithms – Part 1 – Applying AI

Introduction
I often think of AI as something separate from traditional computer programming, something transcendent. However, most of the advances in modern AI are not the result of revolutionary new concepts or fields of study but rather the application of previously developed algorithms to significantly more powerful hardware and massive datasets.

Hannah Fry’s take on the world of AI covers topics ranging from justice to autonomous vehicles, crime, art and even to medicine. While the author is an expert in the field, she does a great job distilling the topics down to a level understandable by a layperson, but also keeps it interesting for someone with more background in programming and AI.

My favourite quote from the first part of the book comes on page 8, where Hannah succinctly describes the essence of what an algorithm is in only one sentence:

An algorithm is simply a series of logical instructions that show, from start to finish, how to accomplish a task.

Fry, Hannah. Hello World: Being Human in the Age of Algorithms (p. 8). W. W. Norton & Company. Kindle Edition

Once you read it, it seems obvious, but trying to describe to a first-year computer science student what an algorithm is can be a challenging task. The author manages this well. Despite the complexity and depth of the subject matter, Fry is able to bring context and relevance to a broad array of topics. The remainder of my review will speak to some of the book’s many sections and how someone with a business-facing view into the topics sees them.

Data
This section covers some of the unknown giants in data-science including Peter Thiel’s Palantir. The section also touches on some very public examples where analytics has played a negative role – Cambridge Analytica’s use of private user data during the 2016 Presidential Elections.

The story here is about data brokers. Data brokers are companies who buy and collect user data and personal information and then resell it or share it for profit. A surprising fact is that some of these databases contain records of everything that you’ve ever done from religious affiliations to credit-card usage. These companies seem to know everything about just about everyone. It turns out that it is relatively simple to make inferences about a person based on their online habits.

The chapter converges to one of the major stories of 2018, the Cambridge Analytica scandal. But it begins by discussing the five personality traits that psychologists have used to quantify individuals’ personalities since the 1980s: openness to experience, conscientiousness, extraversion, agreeableness and neuroticism. By pulling data from users’ Facebook feeds, Cambridge Analytica was able to create detailed personality profiles to deliver emotionally charged and effective political messages.

Perhaps the most interesting fact though, is how small of an impact this type of manipulation actually has. The largest change reported was from 11 clicks in 1000 to 16 clicks in 1000 (less than 1 percent). But even this small effect, spread over a population of millions can cause dramatic changes to the outcome of, say, an election.

That’s the end of part 1 of this review. In Part 2, I’ll touch on some of the other sections of the book including Criminal Justice and Medicine.

AI Everything – Applying AI

These days it seems like businesses are trying to use AI to do everything. At least for startups, that isn’t far off. Anywhere there is a dataset remotely large enough and an answer that is vaguely definable, companies are putting together a business model to use machine learning to solve the problem. With some incredible successes in areas like image classification and defeating humans at video games, its hard not to be impressed.

One of the best channels for following recent breakthroughs in AI is the 2 Minute Papers YouTube Channel, started by Károly Zsolnai-Fehér, a professor at the Vienna University of Technology in Austria. Károly’s videos combine interesting clips of the programs in action with well-delivered summaries of recent papers illustrating advances in artificial intelligence.

In one of his latest videos, he covers an AI that not only can copy the most successful actions that humans take in video games but can actually improve on those actions to be better than the best human players. So does that mean that AI will be displacing office workers once it learns how to do their jobs better than them? Probably, yes. But maybe not quite how you think it might.

As much of a ‘black-box‘ as AI has been in the past, modern systems are becoming better and better at explaining how they arrived at an answer. This gives human operators predictive capabilities that we didn’t have with systems of the past that could spit out an answer but gave us no indication of how that answer was formulated.

This Forbes article on Human-Centric AI provides some examples of how modern AI systems can be implemented to train employees to do their jobs better and even enjoy their jobs more while doing it! If that doesn’t sound incredible to you, you may be a machine who is only reading this page to improve your search algorithm.

So what does this all mean? A lot of research is showing that AI is actually creating many more jobs than it destroys. So, as long as you’re willing to try and understand the systems that will one day be our overlords, you should be able to upgrade your career and stay employed.

Whether you still want the job that remains is another question entirely.

How Much Is Your Idea Worth? – Applying AI: Transforming Finance, Investing, and Entrepreneurship

Nothing.

Zero, nada, zilch, bupkiss. That’s how much your idea is worth.

But…but, my idea is brilliant! It will change the world! My new plan for how to solve snow-covered streets is worth billions!

Really? Who is willing to pay you a billion dollars for your idea? Anyone?…Anyone? Bueller?

I’m sorry to burst your bubble, but the likelihood is that any idea that you’ve had, someone smarter than you has already had. Your idea is worthless. So what? It doesn’t matter that it’s not worth anything now. What matters is what you do with your idea.

Take your idea for a product or service, and sell it to someone. See if there are people willing to put down actual money for what you’ve thought of. And don’t be afraid to tell people what your idea is. If it’s so easy to replicate that just by telling someone, they could take it and turn it into a business, then your idea wasn’t really worth anything, to begin with. How do you sell your idea? Take it to market! Start by defining the problem that you’re trying to solve. Research the hell out of it, what the pain points are that your idea addresses, who has those pain points, and how you can reach those customers. See if you can interview people with the pain. Ask them to tell you a story about the pain and see if it really bothers them enough to change what they’re already doing. This type of research costs nothing but your time and will provide valuable insight into the minds of your target audience.

Image result for lean startup
Has the Lean Startup flopped?

Steve Blank, the entrepreneur responsible for customer development methodology says The Lean Startup is dead. What does that mean? Basically, there’s so much money available through angels and VCs that a young company’s success depends almost exclusively on their ability to raise huge sums of money and not on their ability to bootstrap a startup.

I am not confident that Steve is correct, especially if you live outside of the Silicon Valley bubble, or are creating a startup that doesn’t immediately scream ‘FUND ME’ to Angels and VCs. It’s still possible to build a company without raising a hundred million dollars, it’s just difficult. I’ve been building my company, InOrbis Intercity for over three and a half years now. It started off as a worthless idea, just like yours. But it has grown to be more than that. We’ve just had our first profitable quarter, and we’re still only in Alberta. The vision I have for the company is beyond large. It will be a billion dollar company. But it takes time for great things to happen.

In order to change the way that people travel, we have to reinvent the model of a transportation company. We can’t rely on what companies like Uber did for intra-city ridesharing, and we definitely can’t copy what the airline and bus industries have done (RIP Greyhound). Our vision involves fleets of autonomous vehicles bringing business travellers, vacationers and more between the hundreds of cities that are within a few hundred kilometres of each other. So far, we have connected 6 cities with a combined population of nearly 3 million people. If we provide to access 100 times that number in 5 years, then we’ll be well on our way.

If you have an idea, and you want to talk to someone who also had one, and has tried to turn their idea into a reality, I am always open. Send me a message, I’ll happily sit down with you for a coffee to tell you my story and ask you about yours. I want you to succeed just as much as I want to succeed.

Think your idea is worth it? Let’s make it happen.

The True Cost of an MBA – Applying AI

Everything has an opportunity cost. An MBA, for example, costs about fifty to eighty thousand dollars, but that’s just the face value. It turns out, by taking two years off of work to go to school, you are also sacrificing the earnings you could have had from those two years, not to mention any promotions, raises or job experience that would have come along with it. If we’re thinking about lifetime earning potential, we can calculate the incremental earnings that you’d need from the MBA in order to break-even on the investment. Of course, all of these calculations should always be done ex-ante (prior to enrollment) because otherwise, we’re falling prey to the sunk-cost fallacy, and that will only make us regret a decision we’ve already made.

For example, let’s say that your MBA will cost $75,000 up front and that you are currently making $50,000 per year annually at your current job. What incremental salary increase would you need in order to account for the opportunity cost of the MBA?

First, we have to calculate an appropriate discount rate for our money. In this case, we can probably use r_m , the market’s rate of return because if we choose not to put the money towards an MBA, we could instead put it in an Index Fund or another similar investment vehicle, where it would grow at around the market interest rate.

Source: Market-Risk-Premia.com

Based on the July 2018 numbers, the market risk premium is about 5.38%. Notice that we didn’t just use the Implied Market Return of 7.69%, this is because we need to subtract the Risk-free rate r_f in order to account for the incremental risk.

Let’s round down to 5% for simplicity. Assuming we’re starting our MBA in January of 2019 and Finishing in December of 2020 (2 years) with a cash outflow of $37,500 in 2019 and 2020 and sacrificed earnings of $50,000 in each of those years. We can calculate the future value (FV) of that money in 2021 as follows:

Future Value of Annuity Formula
Future Value of an Annuity

Our periodic payment, P , is $87,500, our discount rate,r , is 5% and our number of periods, n , is 2. That leaves us with the following:

FV = \$87,500*[((1+0.05)^2-1)/0.05]  = \$179,375

Assuming we’re able to land a job on day 1 after graduation, how much more do we have to make in our careers to make up for the opportunity cost of the MBA? For that, we can use another annuity formula to calculate the periodic payment required over a given number of years to equal a certain present-value amount.

Annuity payment formula

Let’s say that we will have a 30-year career and that our market risk premium stays the same at 5% (the historical average for Canada is closer to 8%, however, let’s be conservative and stick with 5%). Substituting in these values to our formula with PV = $179,375 r = 5% and n = 30, we find that the payment, P, is:

P = {0.05*\$179,375}/{ 1 - (1+0.05)^{-30}} = \$11,670

So, we need to make an additional $12,000 per year every year for the rest of our careers, because of the MBA, in order to make up for the opportunity cost of the program.

If that seems realistic to you, maybe you should consider an MBA.

Of course, if we’re being really clever, we should probably also include a risk premium for our MBA. There is not a lot of data out there to suggest what the probability of completing an MBA is, but we can assign some probabilities to our equation for reference. Let’s say that there’s a 60% chance that the market will be strong when we complete the MBA and we’re able to find a job that pays $62,000 per year right out of the MBA program. There is also a 20% chance that we’ll make the same amount as we made before the MBA program $50,000 per year, a 10% chance that we’ll make $75,000 per year after the program and a 10% chance that the market for MBAs tanks and we’ll make below $40,000 per year when we graduate.

Expected Value = 0.6 * \$62,000 + 0.2 * \$50,000 + 0.1 * \$75,000 + 0.1 * \$40,000 = \$58,700

How do we make a decision with all these different possible outcomes? Simply multiply the probabilities by the annual salaries and add them together to find the probable result. If these numbers are correct we’re looking at an equivalent salary of $58,700 per year coming out of the MBA program. Of course, these numbers are completely made-up, but if we find numbers like these in our real-world evaluation, the logical decision from a financial perspective would be to reject doing an MBA because the cost is outweighed by the potential gains.

According to PayScale, the average salary in Calgary for an MBA with a finance specialization is $87,500 per year, but the average salary for someone with a bachelor of science degree is over $75,800 per year. Based on these numbers, it might not make sense for someone with a science degree to do an MBA.

Of course, there are other intangible factors that come into play including career preferences, lifestyle, and happiness. These are all important and should definitely be factored into your decision.

Graphs and iPads are an important part of any MBA

Yes, this is a very hard decision to make but can machine learning algorithms help make these decisions easier for us? It should be possible to use machine learning algorithms to predict future earnings potential and even take into account qualitative variables like career preferences and working style to give us a better idea of which choices might be right for us.

It is my goal to understand the capabilities of machine learning models to assist in these types of financial predictions. Hopefully, in the next few weeks, I’ll have an update for you on whether this type of predictive capability exists and if it does, how to access it.

For now, good luck with your decision making! I did an MBA and I don’t regret it at all because it was the right decision for me. My hope is that this article has given you the tools to decide whether the decision might be right for you.

The True Cost of an MBA – Applying AI

Everything has an opportunity cost. An MBA, for example, costs about fifty to eighty thousand dollars, but that’s just the face value. It turns out, by taking two years off of work to go to school, you are also sacrificing the earnings you could have had from those two years, not to mention any promotions, raises or job experience that would have come along with it. If we’re thinking about lifetime earning potential, we can calculate the incremental earnings that you’d need from the MBA in order to break-even on the investment. Of course, all of these calculations should always be done ex-ante (prior to enrollment) because otherwise, we’re falling prey to the sunk-cost fallacy, and that will only make us regret a decision we’ve already made.

For example, let’s say that your MBA will cost $75,000 up front and that you are currently making $50,000 per year annually at your current job. What incremental salary increase would you need in order to account for the opportunity cost of the MBA?

First, we have to calculate an appropriate discount rate for our money. In this case, we can probably use r_m , the market’s rate of return because if we choose not to put the money towards an MBA, we could instead put it in an Index Fund or another similar investment vehicle, where it would grow at around the market interest rate.

Source: Market-Risk-Premia.com

Based on the July 2018 numbers, the market risk premium is about 5.38%. Notice that we didn’t just use the Implied Market Return of 7.69%, this is because we need to subtract the Risk-free rate r_f in order to account for the incremental risk.

Let’s round down to 5% for simplicity. Assuming we’re starting our MBA in January of 2019 and Finishing in December of 2020 (2 years) with a cash outflow of $37,500 in 2019 and 2020 and sacrificed earnings of $50,000 in each of those years. We can calculate the future value (FV) of that money in 2021 as follows:

Future Value of Annuity Formula
Future Value of an Annuity

Our periodic payment, P , is $87,500, our discount rate,r , is 5% and our number of periods, n , is 2. That leaves us with the following:

FV = \$87,500*[((1+0.05)^2-1)/0.05]  = \$179,375

Assuming we’re able to land a job on day 1 after graduation, how much more do we have to make in our careers to make up for the opportunity cost of the MBA? For that, we can use another annuity formula to calculate the periodic payment required over a given number of years to equal a certain present-value amount.

Annuity payment formula

Let’s say that we will have a 30-year career and that our market risk premium stays the same at 5% (the historical average for Canada is closer to 8%, however, let’s be conservative and stick with 5%). Substituting in these values to our formula with PV = $179,375 r = 5% and n = 30, we find that the payment, P, is:

P = {0.05*\$179,375}/{ 1 - (1+0.05)^{-30}} = \$11,670

So, we need to make an additional $12,000 per year every year for the rest of our careers, because of the MBA, in order to make up for the opportunity cost of the program.

If that seems realistic to you, maybe you should consider an MBA.

Of course, if we’re being really clever, we should probably also include a risk premium for our MBA. There is not a lot of data out there to suggest what the probability of completing an MBA is, but we can assign some probabilities to our equation for reference. Let’s say that there’s a 60% chance that the market will be strong when we complete the MBA and we’re able to find a job that pays $62,000 per year right out of the MBA program. There is also a 20% chance that we’ll make the same amount as we made before the MBA program $50,000 per year, a 10% chance that we’ll make $75,000 per year after the program and a 10% chance that the market for MBAs tanks and we’ll make below $40,000 per year when we graduate.

Expected Value = 0.6 * \$62,000 + 0.2 * \$50,000 + 0.1 * \$75,000 + 0.1 * \$40,000 = \$58,700

How do we make a decision with all these different possible outcomes? Simply multiply the probabilities by the annual salaries and add them together to find the probable result. If these numbers are correct we’re looking at an equivalent salary of $58,700 per year coming out of the MBA program. Of course, these numbers are completely made-up, but if we find numbers like these in our real-world evaluation, the logical decision from a financial perspective would be to reject doing an MBA because the cost is outweighed by the potential gains.

According to PayScale, the average salary in Calgary for an MBA with a finance specialization is $87,500 per year, but the average salary for someone with a bachelor of science degree is over $75,800 per year. Based on these numbers, it might not make sense for someone with a science degree to do an MBA.

Of course, there are other intangible factors that come into play including career preferences, lifestyle, and happiness. These are all important and should definitely be factored into your decision.

Graphs and iPads are an important part of any MBA

Yes, this is a very hard decision to make but can machine learning algorithms help make these decisions easier for us? It should be possible to use machine learning algorithms to predict future earnings potential and even take into account qualitative variables like career preferences and working style to give us a better idea of which choices might be right for us.

It is my goal to understand the capabilities of machine learning models to assist in these types of financial predictions. Hopefully, in the next few weeks, I’ll have an update for you on whether this type of predictive capability exists and if it does, how to access it.

For now, good luck with your decision making! I did an MBA and I don’t regret it at all because it was the right decision for me. My hope is that this article has given you the tools to decide whether the decision might be right for you.